How Competitor Intelligence Increased Sales For a Facilities Management Company

How Competitor Intelligence increased sales for a Facilities Management company

Week by week, you will read the true stories created from our Competitive Intelligence work. You’ll meet the clients and people using our insight to create more business and better business. What did they know, what did they want to know, what did they learn, and when would you do in a similar situation? This case study is called How Competitor Intelligence increased sales for a Facilities Management company. And it explains how easy it is to take your clients for granted.

You know how you have been in the industry for decades

You know how you have been in the industry for decades and decades. You are so established within your market that your business development teams are more about receiving tender requests, networking at the right lunches to enable more tenders. Pretty soon, you are entirely dependant on winning the next set of tenders. Relationships out of the window and lots of writing tenders. Lots and lots of tenders. Repeat, rinse and win. Repeat and lose. All very dull, predictable until it isn’t.

What did we

What we did was meet with the senior team to discuss their concerns. Of which there were many. Will defined the problem and isolated three key competitors to get to know intimately. We took the conversation to the marketing director to isolate excellent questions. We determined what they needed to know.

What we really did

We then developed a more extensive investigation using primary research methods. We talked to people who could know the answer. This represented around 60 to 70% of the data gathering. It consisted of in-depth face-to-face, telephone interviews, questionnaires and a demonstration of their sales process.

This is what they received from us

This is what they got. They got their hands on a useable Intelligence report which offered greater certainty. Insight and options they may wish to do to tackle competitive opportunities and threats. They managed to gain a greater understanding of the:

  • A sense of how the senior teams made decisions and the characters behind them
  • A comprehensive list of strengths and weaknesses of their competitors to exploit
  • Identification of specific threats to the business
  • Isolation several fresh opportunities where their competitors were failing
  • Insight about impending market changes and how their competitors were going to tackle them
  • An excellent understanding of the look and feel of their competitor’s services and products
  • Insight into what their competitors are doing well
  • Their sales targets and pricing policies
  • A list of their competitor’s customers

How Competitor Intelligence increased sales

The result was they now knew more about their three key competitors and what they were going to do to compete with them. They were able to improve their sales teams performance by prospecting their competitor’s customers. But the knowledge of what they were up against. They were able to manage their competitor’s strengths and exploit their weaknesses. We also introduced a win-loss program that still reveals excellent insight into why a customer selects them or goes with an alternative provider.

Conclusion

How Competitor Intelligence increased sales for a Facilities Management company

This case study was called how Competitor Intelligence increased sales for a Facilities Management company. And it explained how easy it is to take your clients for granted. Creating your business with one route of sales is very dangerous. Especially when special relationships are only as good as the sand that they are built on.

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